Privacy Policy
Terms & Conditions
BUSINESS HOURS:
Phone orders: 8.30am - 5.00pm
HOW TO ORDER:
Metro - (07) 3889 8830 or Country - 1300 138 815
Fax - (07) 3889 8848
Email - sales@nrgaust.com
Online - www.nrgaust.com (please contact for login details or fill the form out on nrg.spnet.com.au/products/account)
For fastest delivery please, have orders in by 9.30am (first service) or 2.00pm (second service). Orders received after 2pm will be despatched the following day. We do not despatch refridgerated goods on Friday afternoon.
TRADING TERMS:
Account Customers - All invoices are to be paid in full within 7 days from issue of statement.
Payment prior to despatch - Orders must be paid in full before despatch.
All items purchased remain the property of Natural Remedies Group (NRG) until paid for in full.
Damages or discrepancies will only be recognised if notified within 48 hours of delivery.
BACKORDERS:
At all times we endeavor to fulfill your order. If we cannot meet your needs at the date of despatch (eg. goods may be on backorder from suppliers), when the products become available, we will phone to check if the goods are still
required. The goods, at a minimum invoice value of $40.00 will then be shipped freight free to any region.
PATIENT ORDER FORMS (POF):
For no fuss delivery direct to your clients, choose POF. Your customer orders directly from us using Purchase Order
Forms with your identification number and your client is then billed at retail prices. The freight charges, additional to
the total retail value of the order are as follows (gst incl.):
$5.00 - Brisbane Metro $6.50 - QLD Country $7.50 - Interstate (up to 5kg)
The monthly practitioner rebate is calculated at 25% of the overall retail value of the total orders for the month, less
freight and GST. The rebate is posted against outstanding debts or refunded to the practitioner. You decide if the
patient is to be supplied once only, or a series of repeat orders and authorisation is required before the release of
products to the patient.
STOCK RETURN:
AUTHORISATION from the NRG CREDIT OFFICER must be arranged prior to return of goods. A credit reference number will be provided to accompany the returned goods. WITHOUT THIS NUMBER CREDITS WILL NOT BE ACCEPTED. Credits for stock will only be recognised, if advice has been received within 48 hours from the time the goods are received.
Stock must be returned in the same condition as it left NRG.
If the stock is damaged in transit the credit officer will advise of the proceedure for crediting goods. Do not dispose of any broken items prior to speaking to the credit officer or credit may not be issued.
NEW ACCOUNTS:
To establish a new account, we require you to complete an account application form in full and return to NRG with
copies of TGA Exemption certificates (if applicable) and copies of Association Memberships attached. Please refer
to the Account Application form for account terms. Account applications are available at the back of this catalogue,
or please ask if you would like one mailed out to you.
PAYMENT PRIOR TO DESPATCH:
Payment is required upfront prior to despatch for all customers who puchase less than $800 inc GST per quater.
Credit cards: Bankcard, VISA, Mastercard, AMEX and EFTPOS accepted.
OVERDUE ACCOUNTS:
Accounts falling outside our normal trading terms may be placed on credit hold and may be charged a late payment fee of 2% on the outstanding overdue balance. Please contact us if you experience difficulty in paying your accounts on time.
MINIMUM ORDER:
Wholesale value of $40.00 excl. GST
PRACTITIONER ONLY PRODUCTS:
N.R.G distributes products and infomation that are of a 'Practitioner Only' nature. The therapeutic Goods Act 1989 determines which persons are eligible to receive practitioner only education information.
PRICE CHANGES:
Prices are subject to change without notice. We do endeavour to notify in advance of imminent price changes. This
catalogue should be used as a pricing guide only. Manufacturers determine the wholesale prices and many provide
us with monthly specials for their product ranges. Recommended retail prices are a guide only.
CUSTOMER SATISFACTION:
We aim to please at all times and in the event that there is dissatisfaction from any area of out service, please contact our Customer Service Manager so that a positive solution can be sought.
ATTENTION: ACCOUNTS PAYABLE
Important Information Regarding Payment of Accounts
NRG wishes to advise you of the following options for paying your accounts including important information regarding each of these options, to ensure prompt allocation of payments to your account:
For NRG (Natural Remedies Group) Invoices and Accounts
EFT Payments made by Electronic Funds Transfer should be made to the following account:
BSB: 084-209
Account Number: 56 5245961
Account Name: Natural Remedies Group
Please ensure that you include your Customer Code in the EFT reference.
Cheques should be made out to Natural Remedies Group and sent, accompanying the remittance
advice on your invoice/statement, to - NRG, 6/13 Aldinga St, Brendale QLD 4500.
For SOLE TRADER (Naturopathic Remedies Group Sole Trader) Invoices and Accounts.
EFT Payments made by Electronic Funds Transfer should be made
To the following account:
BSB: 084-209
Account Number: 55 908 3118
Account Name: Naturopathic Remedies Group
Please ensure that you include your Customer Code in the EFT reference.
Cheques should be made out to Naturopathic Remedies Group Sole Trader and sent, accompanying
the remittance advice on your invoice/statement, to - NRG, 6/13 Aldinga St, Brendale QLD 4500.
Credit Card
Invoices and Statements can be paid by Credit Card by phoning our
office on 1300 138 815 or (07) 3889 8830
FREIGHT:
Please see the freight charges page.